The Stevie awards were first introduced in 2002 as a way to reward accomplishments and highlight contributions of businesses around the world. As in Olympic fashion, the awards are divided into three distinct levels, gold, silver, and bronze. This year, Securus Technologies stepped up to accept the honor of the golden award in the Customer Service and Sales category. The prestigious award was issued based on several factors including customer issue resolution, satisfaction surveys, and agents focused on the customer.
Always looking for ways to improve, Securus Technologies is definitely doing something right. Showing great strides in updated technology and in-house agent training, Securus is setting the bar in the criminal justice tech solutions. But, they are far more than just a communications company. They are the leaders in investigation solutions, monitoring services, and managed access. They have also seen great success with their inmate self-service programs which allows prisoners to make calls, receive in-house emails, file grievances, make requests, and manage their own learning courses and job searches.
Assistance for the correctional facility has grown by leaps and bounds recently with the introduction of a state-of-the-art system that allows the jail or prison to monitor, prevent and solve crimes on their own. This helps create a safer environment for the prisoners and guards alike.
While working hard on the side of justice, Securus has not abandoned the human side of the coin either. This is where their hard work is highlighted in gold. By training each agent in their own facility, they can guarantee the best customer service according to the high standards set by the company. These are the efforts that were rewarded and these are the efforts that are going to carry Securus forward as the top company in the field. It is an honor well deserved.
Securus Technologies is a highly interesting company I recently learned about that is based out of Dallas, Texas. They offer many technology solutions including their well known Cell Defender Technology that locates contraband cell phones within prisons, a mobile security solution that then disarms those cell phones from being able to connect to wireless networks and even calling solutions for inmates so they can contact their friends and family and speak to them on a monitored and secure line.
The mobile phone calling plans for inmates has been a big part of Securus Technologies’ offering. They currently work with over 1.2 million inmates who have friends and family members they want to talk to outside of prison. This is crucial, as when someone is convicted of a crime and is seeking to reform their ways, they need access to their support system, which typically consists of their friends and especially, their family members that provide that support.
Securus Technologies recently released a series of testimonials from actual clients that had written in or emailed to express their satisfaction with the company’s security technologies. Here are some of the most interesting testimonials I found:
- A testimonial from a Sheriff’s Department stated that by utilizing Securus Technologies they were able to recover over a million dollars in lost drugs, laundered money and other stolen goods.
- A correctional institute was able to monitor and record phone calls that led to the arrest of a corrupt employee that was in fact working with the inmates inside the facility.
- One facility stated that the monitoring and tracking technologies has enabled them to increase their tracking of contraband phones and other devices inside the institution.
Securus Technologies has created a huge wave in the security technology industry. They are keeping our prisons safe and ensuring that technology is being used within the proper means that an inmate should be allowed.
Our church has a Securus account that we use with the ministry that reaches out to prisons. We wanted to do our part to help inmates who are in crisis, and we have people who are ready to help right now. These are very good people, and they just want to sit down and talk to someone that they know they can help out. It is as simple as that, and we hope that we can make a difference in the lives of these people. We call on Securus so that we can see the faces of the people that we help, and we also want to be sure that we can show them a new way to live.
There are many people like us who want to do good work in the jails, and that is why Securus has been given a BBB accreditation. They are the best company for making these calls, and they are showing that anyone can make a big difference in the lives of an inmate. These inmates are not proud of what they did, but they have to do something that will make it easier for them to get the help they need. they give us secure calls and good customer service.
The best part of this is that people can call with Securus, and they can get them to set up an account. It is very easy for us to call every day with a new group of people, and we can all see the people we are working with. Securus makes these calls very easy to make, and they are making it much simpler for someone like me to run a ministry like this, and they are proving that they care about the way that we are calling into these inmates through the video system.
ContactUs portends to save a third of a billion dollars with full implementation throughout the Securus Technologies network of inmates. Securus caters to over 2,000 correctional facilities in the United States alone. They’ve got an inmate count of 1.2 million. Each inmate files approximately 13.8 complaint and grievances forms a month. Processing of these forms usually takes a bit longer than five minutes, but that’s a conservative enough estimate to paint a numerical picture. At five minutes per form, a single form equals one hour by the end of the year (13.8 forms per prisoner, multiplied by 5 minutes per form, multiplied by 12 months in the year). So by multiplying the number of prisoners in an institution by 13.8, the hours officers spend dealing with forms can be approximated–if, indeed, only five minutes per form is used. If there are 200 inmates, 2,760 is likely the minimum lost to this antiquated 20th century means of filing. At $10.00 an hour, that’s $27,600 a year. At $20 an hour, it’s $55,200. Across 1.2 million inmates, the numbers work out to $331,200,000.
Securus Technologies’ ContactUs can cut that figure down substantially. Again, using conservative estimates, should the complete deployment of this platform–a completely customizable platform which allows facilities to design what information inmates have access to, as well as specific applications for local purposes–take place, at 1/20th of the time per form, that’s a savings of $314,640,000. The more time a given correctional facility is currently spending on forms, the more savings they will have.
The Better Business Bureau has given Securus Technologies an A+ rating, and it makes a lot of sense. By providing cost and time saving measures to correctional facilities, they help millions be saved across the country, which can make it so rehabilitative measures will likely be employed more effectively, ultimately benefitting society.